Frequently Asked Questions
Have questions? We’ve got answers! Our FAQ page is here to help you find everything you need to know about our products, shipping, returns, and more. If you don’t see your question here, feel free to reach out — we’re always happy to assist!
Our Products
- How long do the lash clusters last once applied?
With proper care, your lashes can last up to 7 days. To extend wear, avoid oil-based products and steam.
- Can I reuse the lash clusters?
Yes! Our clusters can be gently cleaned and reused 2-3 times depending on how carefully they’re removed.
- Are your lashes safe for sensitive eyes and contact lens wearers?
Absolutely. Dreamlash UK products are designed to be lightweight, gentle, and irritation-free, making them suitable for sensitive eyes and lens users.
- Do I need the starter kit to apply the clusters?
We recommend the Starter Kit as this includes 40 clusters, bond, seal, remover, and the applicator, which are essential for a long-lasting hold and safe removal.
- What's the difference between single length and mixed length clusters?
Single-length clusters (10mm, 12mm, 14mm): Great for a uniform, simple look.
Mixed-length clusters: Ideal for layering and creating a natural, wispy, salon-style finish.
- How do I remove the lashes?
Use the remover included in the Starter Kit, or any gentle oil-based makeup remover. This ensures safe removal without damaging your natural lashes.
- Can beginners use your lash kits?
Yes! Dreamlash UK products are designed to be beginner-friendly. Most customers master the application after their very first try.
Shipping & Returns
- How long does shipping take?
We offer standard shipping, which typically takes 5-7 business days for delivery. You’ll receive tracking details once your order has been dispatched.
- Do you ship internationally?
Yes, we do offer international shipping! Delivery times and shipping rates may vary depending on your location. Please check our shipping policy for more details.
- What is your return policy?
We accept returns on unopened products within 14 days of purchase. Unfortunately, we cannot accept returns on used or opened items for hygiene reasons.
Payments
- What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
- Is my payment information secure?
Yes, we take your privacy seriously. All transactions are processed through a secure, encrypted gateway to ensure your payment details are safe.
- Can I use a discount code with my order?
Yes, you can apply valid discount codes at checkout. Be sure to enter the code before completing your purchase for the discount to be applied.